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Frequently Asked Questions (FAQs)

Registering

  • How do I become NDCP certified?

The first step in the process is to submit your completed registration form via email or fax. The forms can be found on the corresponding level’s sub-page. Once submitted, we will process your registration and payment. We will authorize you to test and email you the instructions for scheduling your test appointment and completing the test. For online testing, you will schedule your own appointment at a time that works for your schedule. After completing the exam, you will immediately receive a pass/fail result via email.

  • How do I get a discount on certification pricing? How do I join?

Members of TRAA receive exclusive discounts on the NDCP! With several membership levels available, whether you’re a company owner or an individual you can become a member of TRAA. More information is on our Join Now Page.

  • How do I prepare for the test?

As a professional certification program, participants prepare for our exams using the corresponding study guide and work experience. The study guides can be downloaded on the corresponding sub-pages.

  • Can I transfer a submitted registration to another individual?

No. Once submitted, the registration is non-transferable and all associated costs/fees are non-refundable.

Testing

  • How do I take the test?

The majority of our certification tests are delivered online. Online testing will allow participants to test from virtually any location with secure internet access, a web-cam, a microphone, and privacy. Not sure if your computer will meet the requirements? Check your settings and equipment online now. Click here to verify your equipment now.

If you’ve already registered to test, simply follow the instructions sent to you in the email titled “NDCP Registration Notice”. Be sure to also bring a copy of that email with you to the testing appointment.

For those that prefer paper/pencil testing, exams are offered at many of the shows TRAA attends throughout the year. The list of upcoming show testing events is on our website.

  • How do I schedule my online testing appointment?

Once registered, participants schedule their own testing appointments at a time that works for their schedule. Simply follow the instructions outlined in the email titled “NDCP Registration Notice”. The whole scheduling process typically takes only 5-10 minutes.

  • What equipment do I need?

Online testing is ultra-convenient as participants are able test from virtually any location with secure internet access, a web-cam, microphone, and privacy. Note, most laptops and desktop computers these days meet the requirements. Testing appointments are available 24/7 and results are available immediately after finishing the test. Many companies have taken to setting up an office or conference room designated specifically for testing, while others prefer their drivers test from home during off hours. Once you’ve got a computer in mind to use, you can check that it meets the requirement at the following link: http://www.proctoru.com/testitout/. If your computer doesn’t have a suitable webcam or microphone supplemental attachments can be purchased at most office supply stores.

  • What if I fail?

In the unfortunate event that your score is below the minimum required for passing, you can register to retest. Note, we offer reduced retest pricing for participants still within their initial one-year registration window. After which point, the initial registration process and fee applies.

  • Can I have the test questions read to me?

Oral test delivery is only available in conjunction with shows/industry events that TRAA attends. In the case of an oral test the participant takes the test via paper/pencil while a private proctor reads the questions and answers. The participant must then make the appropriate selection. Note, oral tests require additional fees to cover the dedicated testing location and proctor’s time. If you require an oral test, please email certification@traaonline.com to confirm availability prior to submitting your registration form.

Renewal/Recertification

  • When does my certification expire?

As a professional certification program, all NDCP certifications expire 5 years from the original certification date. Please note, some certification ID cards issued prior to 2010 may have omitted the expiration date. Regardless of the ID card, those certifications were/are subject to the standard expiration period (note expiration dates were located on the certificate). Simply email the NDCP Office at certification@traaonline.com to confirm your expiration date.

  • How do I check my status?

To confirm your level and/or expiration date, simply email the NDCP Office at certification@traaonline.com with your full legal name and date of birth.

  • How do I maintain my certification? How do I renew?

You will need to apply for recertification/renewal every 5 years to maintain your certification. Please visit the corresponding recertification page for more information.

Renewing Level 1 or Level 2

Renewing Level 3

Miscellaneous

  • I’ve misplaced my certificate and/or ID card, how do I request a duplicate?

You may request a duplicate certificate and/or ID card online or by downloading and submitting our Duplicate Request Form.

  • What is the difference between certification and training?

Training is a hands-on demonstration or exercise designed to enhance the participant’s knowledge of predetermined content. Whereas, certification is an objective evaluation of someone’s mastery of the select content. In other words, training is intended to generate knowledge versus certification is intended to test a person’s knowledge. For example, did you ever sit through a class in school and while you were physically present for the lecture you hadn’t actually learned the material and then did poorly on the exam? The distinction that certification evaluates what someone has actually learned is why so many towing authorities across the nation rely on certification when evaluating a professionals credentials.

  • Does the NDCP meet the Texas Department of Licensure and Regulation’s (TDLR) requirement?

Yes! According to Texas Department of Licensure and Regulation’s (TDLR) website, Incident Management (IM) and Private Property (PP) Towing Operators are required to be certified by TRAA’s National Drivers Certification Program® or equivalent before they are eligible for an IM or PP license. TDRL is automatically notified within 2-3 weeks after each participant from Texas passes our LV1- Light Duty certification exam. Note, given TDLR’s requirement of certification prior to operation, the 90-day experience requirement for Light Duty certification is waived for applicants from Texas.

 

Additional questions? Contact Elizabeth Martineau-Dupuis, Director of Certification at certification@traaonline.com

*All certification prices subject to change without notice – Effective February 1, 2014

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